Benefits of Reducing Business Process Errors

Increasing cost-savings opportunities by eliminating business process errors

With the ever increasing presence and interdependencies of business processes transactions supported by ERP systems and the de-coupling of non-core processes outsourced to BPO vendors, most business are experiencing a significant increase in the number of business process transactional.

Our Business Improvement consultants can assist you and collaborate with you in identifying cost-savings opportunities by identifying and eliminating business process errors.

Combining solid Lean and Six Sigma methodologies, deep expertise and years of experience, our consultants will assist your business and operations teams to:

• Assess and Identify the root cause of business process errors
• Quantify the total cost of business process errors
• Identify cost-savings opportunities
• Minimize and eventually reduce the number of business process errors
• Help to establish a Continuous Improvement culture to eliminate business process errors

In order to estimate the cost-savings opportunities, our consultants will assist in estimating and quantifying the total costs of bad quality. The total cost of business process errors will be defined as the per transaction average costs specifically incurred due to the following business process errors

• Quality Control Costs: Costs of Quality Assurance and Quality Management process, systems and people involved in detecting and correcting errors. This cost is embedded and passed in the price charged to customers
• BPO Error Costs: Costs incurred by a BPO vendor while recording business process transactions for the main business. These errors are usually detected and corrected before the end-customer is impacted.
• Undetected Error Costs: Costs incurred in remediation steps once an end-customer is affected by one or more errors.
• Soft Errors Costs: Difficult to estimate beforehand, not self-evident costs that are incurred due to operational back-office errors. Examples of soft costs are: lost revenue due to low customer satisfaction, operational losses due to bad decision-making based on erroneous data, or regulatory risk caused by incorrect processing or record keeping.

We can assist you and collaborate with you in Reducing Business Process Errors

• Customer Billing, Invoicing, and Customer Accounts errors
• Purchasing orders and Procurement errors
• Shipping, bill of lading, consignment transaction errors
• Payroll and HR transactional errors
• Customer Interaction, Customer Service errors
• Marketing Campaigns Pricing and Territory errors
• Warranties, Returns, Claims processing errors
• Credits, Debits, Accounting, and Payment processing errors

Click here to learn more about our Improvement Solutions and Services