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Improving Customer Service and Quality at a lower cost
Customer Service and Quality delivered with leaner operations
Our Customer Service and Quality Improvement solutions are a high-performance, information-based approach to analyze the root causes of poor customer service and low quality issues while defining lower operating costs targets.
business problems and solving them. It ties the outputs of the business directly with the requirements of the marketplace, the main goals of our Improvement services and solutions are:
- At the strategic level - Align customer service, quality standards, and business process with market demand while maintaining the minimum cost of operation.
- At the operational level - Deliver products and service attributes fully according to customer specifications while at the same time radically minimizing business process variations and the causes of low quality issues and poor customer services
Our team of Business Improvement consultants will assist you and collaborate with you in addressing specific customer service process issues and quality issues, and will work with you to define and implement the improvements that are required to deliver a consistent high-quality and consistent customer services that meet the Service Levels at a lower operating cost
Our solution approach incorporates best known Six Sigma and Lean practices and methodologies that use fact-based information collected from line-of-business people using business surveys and business questionnaires. The core information is structured around:
- Financial information relevant to the process
- Information produced by the customer
- Root cause analysis
- Improvement Action Plan
- Improvement Solutions Implementation
We can assist you and collaborate with you in Improving Quality and Customer Services
- Reducing the operating cost of quality and customer services
- Improvement Assessment and Self evaluation
- Quality Improvement
- Customer Services Improvement
- Continuous Improvement
- Improvement Training
- Growing and Improvement Culture
- Developing Improvement Leaders
- Green Belt and Black Belt Training Courses
- Business Process Improvement
- Implementing and Managing Change
Click here to learn more about our Improvement Solutions and Services
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The Gateway Arch is known as the "Gateway to the West". It is the tallest habitable structure in St. Louis as well as the world's tallest monument. Construction began February 12, 1963 and the last section of the Arch was completed on October 28, 1965. The Arch is a structure known as a catenary curve, the shape a free-hanging chain takes when held at both ends, and considered the most structurally-sound arch shape. Nine hundred tons of stainless steel was used to build the Arch, more than any other project in history. In order to ensure that the constructed legs would meet, the margin of error for failure was 1/64th of an inch. All survey work was done at night to eliminate distortion caused by the sun's rays. Since the Arch was constructed before the advent of computer technology, relatively crude instruments were used for these measurements. |
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